tradeofwill international shipments are typically sent via FedEx, UPS Express, DHL Express, TNT Express, EMS, and international shipments tend to take a longer delivery time of approximately 15 business days from the date of purchase. We detail below the special conditions that apply in all cases

Specific conditions apply to shipments to the United States/Canada:

  1. Service Commitment
    Except for oversized and overweight products, the quotes on our website are based on the standard terms and conditions of carriage of FedEx, UPS, DHL, TNT, EMS and do not include any non-standard or customized services such as private line services. Transportation, enhanced customs services or field services. This rate applies to services during standard operating hours specified by fedex, UPS, DHL, TNT, EMS, excluding public holidays and weekends. Rates are calculated based on shipping from the shipping address to the recipient’s address
  2. Oversized and Overweight Items
    Any package weighing more than 50 kg or measuring more than 150 x 105 x 105 cm should be classified as overweight and oversized items respectively. In this case, the applicable charges for orders placed through the website will be calculated automatically. However, tradeofwill reserves the right to require the carrier to pay any additional costs.

We also offer the option for “Click and Collect”. This convenient alternative will allow you to pay for the products and collect them from our store. We will contact you directly when your shipment is ready for collection to arrange a pick-up time.

  1. Duties and Taxes
    Prices include Value Added Tax (VAT), but do not include other taxes (or equivalent), penalties or interest, and other government taxes associated with the provision of the services, which shall be the responsibility of the customer.
  2. Accuracy of the Delivery Address
    The accuracy of the delivery address is of significant importance. A fixed surcharge is applied to any shipment that has an incorrect delivery address at the time of pickup, and for which delivery cannot be fulfilled after making efforts at the destination to determine the correct address.

Specific conditions apply for shipments outside the US/Canada:

  1. Service Commitment
    Quotes are based on standard shipping terms and conditions of fedex, UPS, DHL, TNT, EMS. The operating procedures of FedEx, UPS, DHL, TNT, EMS do not include any non-standard or customized services, such as dedicated shipping, enhanced customs services, or field services. This price applies to standard business hours and excludes public holidays and weekends. Rates are calculated based on shipping from the shipping address to the recipient’s address.
  2. Duties and Taxes
    Prices do not include value Added tax (VAT) and sales tax (or equivalent), customs duties, penalties or interest and other government taxes associated with the provision of the services, which shall be the responsibility of the customer.
  3. Oversized and Overweight Items
    Parcels weighing more than 70 kg, any items over 120 cm in non-pallet transport or pallets with bottom dimensions over 120 cm should be classified as overweight and oversized items, respectively. In this case, additional shipping costs are required. For orders placed through the website, the applicable fee will be calculated automatically. However, tradeofwill reserves the right to require the carrier to pay any additional costs.

We try to get the best market delivery rates. Should you feel that the cost of shipment is higher than your expectation, email us directly with the details of the items you want to purchase in order to find an alternative delivery solution.

  1. Accuracy of the Delivery Address
    The accuracy of the delivery address is of significant importance. A fixed surcharge is applied to any shipment that has an incorrect delivery address at the time of pickup and for which delivery cannot be fulfilled after making efforts at the destination to determine the correct address. The Address Correction surcharge applies to international shipments for a fixed.

CLICK & COLLECT
Choose and pay your order online. Select “CLICK & COLLECT” in the shipping option. This will allow you to collect your online order items directly from our shop. A notification email will be sent to you once your order is ready. You must bring the “INVOICE ORDER”, “PAYMENT RECEIPT” and any valid ID’s upon collection and present it to our Shop In-charge.

What is CLICK & COLLECT order?
This will allow you to collect your online order items directly from our shop.